Returns and Refunds | FLEUR Perfumes
Returns and Refunds
Our Returns and Refunds policy at FLEUR Perfumes is designed to make the applicable conditions clear before and after your purchase.
At FLEUR, we want you to choose your fragrance with greater confidence. Every FLEUR fragrance includes a matching free sample, allowing you to experience the scent before opening the regular sealed product.
Right of Withdrawal
For online purchases, you may exercise your statutory right of withdrawal within 14 calendar days from the day you receive the goods, unless a legal exception applies.
When returning a product under the right of withdrawal, the product should remain in its original condition. Where applicable to the product concerned, the regular packaging must remain unopened, sealed and intact.
For sealed goods that are not suitable for return for health protection or hygiene reasons, a statutory exception to the right of withdrawal may apply once the seal has been broken, where the legal requirements for that exception are met.
Free Sample Before Opening
The matching free sample included with every FLEUR fragrance allows you to test the scent before opening the regular sealed product.
If the fragrance is not right for you, you can keep the regular product unopened and sealed and contact us to begin the return process.
Return Conditions
For a return to be assessed, the product should:
- remain in its original condition
- not have been used beyond what is permitted under applicable law
- where required, remain unopened and sealed
- be returned in its original packaging
- be identifiable through the order number or proof of purchase
- be returned in accordance with the instructions provided by FLEUR Perfumes
Return Process
To begin a return, contact us at hello@fleurperfumes.com and provide your order number together with the reason for the return.
Please do not send a product back before contacting us.
Our team will provide the next steps and the appropriate return address.
The Returns and Refunds process is handled individually so that each return can be reviewed correctly and efficiently.
Return Shipping Costs
When exercising the right of withdrawal, the customer bears the direct cost of returning the goods, provided that this information was communicated before the purchase.
If the product delivered is incorrect, damaged or defective and is being returned for that reason, FLEUR Perfumes will cover the relevant return costs in accordance with applicable law.
Refunds
In the case of a valid withdrawal, FLEUR Perfumes will reimburse the amounts that must be refunded under applicable law without undue delay and no later than 14 calendar days from the day we are informed of your decision to withdraw.
FLEUR Perfumes may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds are normally made using the same payment method used for the original transaction, unless otherwise agreed.
Where required by law, the refund will also include the cost of the least expensive standard delivery method offered for the original order. Additional delivery costs resulting from choosing a more expensive delivery option than the least expensive standard method are not refundable.
Once the refund has been processed by FLEUR Perfumes, the time required for the amount to appear in your account may depend on your bank or payment provider.
These Returns and Refunds conditions are intended to explain the refund process clearly while preserving all rights granted to consumers under applicable law.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, please contact us as soon as possible and ideally within 48 hours of delivery so that we can review the issue promptly.
Contacting us within 48 hours helps us handle the case more quickly and does not limit your statutory rights in relation to defective or non-conforming goods.
Our team will review the circumstances and inform you of the appropriate solution in accordance with applicable law.
Applicable Consumer Rights
Our Returns and Refunds policy applies together with the relevant Greek and European consumer protection rules governing distance purchases.
Nothing in this policy is intended to restrict any mandatory rights available to consumers under applicable law.
Contact
For any questions about returns, withdrawal rights or refunds, please contact us:
Email: hello@fleurperfumes.com
Telephone: +30 210 220 3926