Consumer Code of Conduct for E-commerce
Consumer Code of Conduct for E-commerce
FLEUR Perfumes respects consumer rights and operates with transparency, reliability, transaction security and protection of personal data.
This page summarises the basic principles we apply in our online store, in accordance with the Consumer Code of Conduct for E-commerce and the applicable Greek and European consumer protection legislation.
1. Business details
The online store is operated by:
Fleur Perfumes E.E.
Registered address: 25 17is Noemvriou Street, 15127 Melissia, Greece
VAT / Tax ID: 803264351
G.E.MI. No.: 193355601000
Tax Office: KEFODE Attikis
Contact email: hello@fleurperfumes.com
Phone: +30 210 220 3926
Legal representative:
Panagiotis Davvetas
2. Scope
This Code applies to transactions carried out through the FLEUR Perfumes online store between the company and final consumers.
FLEUR Perfumes sells products only to retail customers and final consumers. Orders that do not correspond to retail use, or are considered fraudulent, abusive or inconsistent with the terms of the online store, may be cancelled.
3. Transparency and pre-contractual information
FLEUR Perfumes makes every reasonable effort to ensure that consumers are informed in a clear, complete and understandable way before completing a purchase.
The online store provides information regarding:
- the main characteristics of the products
- prices
- availability
- available payment methods
- shipping costs, where applicable
- free shipping for orders of €70.00 and above
- the shipping and delivery process
- the returns policy
- the right of withdrawal, where applicable
- personal data protection
- the use of cookies
- ways to contact the company
The main purchase terms are available on the website before the order is completed.
4. Products and descriptions
FLEUR Perfumes offers high-quality Eau de Parfum fragrances, cosmetics, fragrance products and related fragrance experience products.
We make every reasonable effort to ensure that product descriptions, photographs, prices and information are accurate and up to date.
Minor differences may occur in product representation, depending on the device, screen or available information.
5. Orders
After completing the order, the customer receives confirmation at the email address provided.
The customer is responsible for the accuracy of the details entered during the order, such as contact details, billing address and shipping address.
FLEUR Perfumes reserves the right to cancel or refuse an order in cases such as product unavailability, technical error, payment failure, incomplete details or suspicious/fraudulent transaction.
6. Transaction security
Payments are processed through secure and trusted payment providers, such as Shopify Payments, PayPal and Klarna, where available.
FLEUR Perfumes does not store full card details or sensitive payment data.
We take reasonable technical and organisational measures to protect the transactions and data we process.
7. Personal data
FLEUR Perfumes processes personal data in accordance with the applicable personal data protection legislation.
Information regarding the collection, use, storage and protection of personal data is described in detail in the Privacy Policy.
The customer may exercise their rights by contacting FLEUR Perfumes at:
hello@fleurperfumes.com
8. Cookies
The online store uses cookies and similar technologies for the proper operation of the website, traffic analysis, improvement of the user experience and, where consent has been given, for marketing and advertising.
More information is available in the Cookies Policy.
9. Right of withdrawal and returns
The consumer has the rights provided by the applicable Greek and European legislation for distance purchases.
The customer has the right of withdrawal within 14 calendar days from the day of receiving the product, in accordance with applicable law.
For hygiene and health protection reasons, products that have been opened, unsealed or used cannot be returned, unless they are incorrect or defective products, according to applicable law.
With every FLEUR fragrance, a free sample is provided so that the customer can experience the scent before opening the regular sealed packaging.
More information is available on the Returns page.
10. Customer service
FLEUR Perfumes makes reasonable efforts to respond to customer requests clearly and within a reasonable time.
For questions regarding products, orders, shipping, returns or collaborations, customers can contact us through the Contact page or using the details below:
Email: hello@fleurperfumes.com
Phone: +30 210 220 3926
11. Advertising and promotional activities
FLEUR Perfumes is committed to presenting advertising messages, offers and promotional activities in a clear, truthful and non-misleading manner.
Offers are valid for the period and under the terms stated each time.
12. Protection of minors and vulnerable groups
The online store is not directed to minors.
FLEUR Perfumes makes efforts to ensure that the information it provides is clear, understandable and non-misleading for all consumers.
13. Alternative dispute resolution
In the event of a dispute, the consumer may first contact FLEUR Perfumes E.E. so that an amicable resolution can be attempted.
If an amicable resolution is not reached, the consumer may contact the competent alternative consumer dispute resolution bodies, in accordance with applicable law.
The European online dispute resolution platform was discontinued on 20 July 2025 and is no longer used for new cases.
14. Relationship with the website terms and policies
This page operates in addition to:
- the Terms and Conditions of Sale
- the Privacy Policy
- the Cookies Policy
- the Shipping page
- the Returns page
- the Payments page
In the event of any difference, the more specific terms stated on the respective pages and applicable legislation shall prevail.
15. Contact
For any question regarding the Consumer Code of Conduct or the operation of the online store, you can contact FLEUR Perfumes using the details below:
Email: hello@fleurperfumes.com
Phone: +30 210 220 3926
Fleur Perfumes E.E.
25 17is Noemvriou Street
15127 Melissia, Greece