Privacy Policy
Privacy Policy
FLEUR Perfumes respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains which personal data we collect, how we use it, how we protect it and what your rights are when you visit our online store or make purchases from FLEUR Perfumes.
1. Data controller
The data controller for personal data is:
Fleur Perfumes E.E.
Registered address: 25 17is Noemvriou Street, 15127 Melissia, Greece
VAT / Tax ID: 803264351
G.E.MI. No.: 193355601000
Tax Office: KEFODE Attikis
Contact email: hello@fleurperfumes.com
Phone: +30 210 220 3926
For any question regarding this Privacy Policy or the processing of your personal data, you can contact us using the details above.
2. What data we collect
Depending on how you use our online store, we may collect the following data:
- full name
- email address
- phone number
- billing address
- shipping address
- order details
- products you purchase or add to your cart
- communication history with customer support
- payment information processed through secure payment providers
- technical data, such as IP address, device type, browser, operating system and cookie data
- communication and marketing preferences, where you have given the relevant consent
FLEUR Perfumes does not store full payment card details. Payments are processed through secure payment providers.
3. How we collect data
Data is collected when you:
- visit our online store
- create or use a customer account
- place an order
- subscribe to the newsletter
- contact us
- use forms, search functions or checkout
- accept cookies or similar technologies
- interact with FLEUR Perfumes advertisements or content
4. Why we use the data
We use your personal data for the following purposes:
- processing and completing orders
- shipping products
- confirming payments
- communicating with you about your order
- managing returns, exchanges or customer service requests
- sending updates about new arrivals, offers or fragrance recommendations, where you have subscribed to the newsletter
- improving the operation of the online store
- analysing traffic and usage behaviour
- preventing fraud, malicious use or unauthorised transactions
- complying with legal, tax and accounting obligations
5. Legal basis for processing
The processing of your personal data is based, depending on the case, on one or more of the following legal bases:
- performance of a contract, when we process data to complete and ship your order
- compliance with a legal obligation, such as tax and accounting obligations
- consent, when you subscribe to the newsletter or accept non-essential cookies
- legitimate interest, such as website security, fraud prevention and improving our services
6. Newsletter and commercial communication
If you subscribe to the FLEUR Perfumes newsletter, we may send you updates about new arrivals, seasonal offers, fragrance recommendations and company news.
You can unsubscribe at any time by clicking the unsubscribe link included in each email or by contacting us at hello@fleurperfumes.com.
We will not send you commercial communication without your consent where such consent is required by applicable law.
7. Cookies and similar technologies
Our online store uses cookies and similar technologies to function properly, remember choices, analyse traffic and, where you have given consent, support personalised advertising or marketing.
You can find more information on the Cookies Policy page.
8. Who has access to the data
Your personal data may be shared, to the extent necessary, with partners and service providers that support the operation of the online store, such as:
- e-commerce platform
- payment providers, such as Shopify Payments, PayPal and Klarna, where used
- courier companies
- email marketing providers
- analytics and advertising providers
- accounting, tax or legal partners
- technical partners and hosting or security providers
These partners process data only to the extent necessary to provide their services and in accordance with applicable law.
9. Shopify
Our online store operates through the Shopify platform. Shopify provides the technological infrastructure that allows us to display products, manage orders and operate the online store.
Shopify may process personal data in the context of providing its services to FLEUR Perfumes. More information about how Shopify processes personal data can be found in Shopify’s privacy policy.
10. Data transfers outside the EEA
Some service providers we use may process data outside the European Economic Area.
In such cases, appropriate safeguards are applied in accordance with applicable personal data protection law, such as adequacy decisions, standard contractual clauses or other lawful data transfer mechanisms.
11. Data retention period
We retain your personal data only for as long as necessary for the purposes for which it was collected.
Indicatively:
- order data is retained for as long as required by tax, accounting and legal obligations
- communication data is retained for as long as necessary to manage your request
- newsletter data is retained until you withdraw your consent or request deletion
- cookie data is retained according to the settings and duration described in the Cookies Policy
12. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, destruction or unlawful processing.
Although we make every reasonable effort to protect data, no method of transmission or storage on the internet can guarantee absolute security.
13. Your rights
In accordance with applicable personal data protection law, you have the right to:
- access your personal data
- correct inaccurate or incomplete data
- request deletion of data, where permitted
- restrict processing
- object to processing
- data portability
- withdraw consent, where processing is based on consent
- lodge a complaint with the competent supervisory authority
To exercise your rights, you can contact us at:
hello@fleurperfumes.com
14. Data Protection Authority
If you believe that the processing of your personal data violates applicable law, you have the right to contact the competent supervisory authority.
For Greece, the competent authority is the Hellenic Data Protection Authority.
15. Minors’ data
Our online store is not directed to minors and we do not knowingly collect personal data from individuals who do not have the required age to make online purchases.
If we become aware that we have collected data from a minor without the required consent, we will take the necessary steps to delete it.
16. Links to third parties
The website may contain links to third-party websites. FLEUR Perfumes is not responsible for the privacy practices, content or policies of these websites.
We recommend that you read the privacy policies of every website you visit.
17. Changes to the Privacy Policy
FLEUR Perfumes may modify or update this Privacy Policy at any time.
Changes apply from the moment they are published on the website.
We recommend that you check this page periodically for any updates.
18. Contact
For any question regarding this Privacy Policy or the processing of your personal data, you can contact FLEUR Perfumes using the details below:
Email: hello@fleurperfumes.com
Phone: +30 210 220 3926
Fleur Perfumes E.E.
25 17is Noemvriou Street
15127 Melissia, Greece